This Delivery FAQ explains how long orders take, delivery pricing, tracking, and what to do in case of delays or damaged parcels.”

Last Updated: 02 February 2026

1. Delivery Times
Delivery times are shown at checkout and vary depending on order size and the type of customisation.

2. Delivery Charges
All charges are displayed before purchase.

3. Overseas Delivery
We mainly deliver in the UK but may offer international delivery upon request.

4. Delays
We will notify you of any delays and work to resolve them as quickly as possible.

5. Damaged Parcels
If your order arrives damaged, please contact us within 48 hours with photos.

6. Incorrect Orders
You can review and correct your order before checkout. After placing the order, contact us immediately if changes are needed.

7. Passing of Risk
Risk passes on delivery; ownership passes upon full payment.