Shipping policy

Shipping Policy

Last updated: July 2026

1. Delivery Areas

We deliver to the UK mainland, Northern Ireland, Scottish Highlands, Isle of Man, Channel Islands and BFPO addresses. International delivery may be available on request - please contact support@wrapandcover.co.uk.

2. Blank (Undecorated) Garment Orders

Standard orders for blank garments are typically picked, packed and despatched within 1-3 working days of payment being confirmed. Delivery timescales depend on the shipping method selected at checkout.

3. Customised & Personalised Orders

Lead times for customised orders (embroidery, screen printing, heat transfer, vinyl) are typically 5-15 working days from proof approval. This is confirmed at the time of ordering. Factors that may affect lead time include:

- Artwork preparation or redraw requirements
- Proof revision rounds
- Order volume
- Garment stock availability

Production does not begin until you have approved your digital proof in writing.

4. Bulk & Bespoke Orders (B2B)

Lead times for bulk orders are confirmed at the time of quotation. Large or complex orders may require longer production windows. We will keep you updated on progress and notify you of any delays.

5. Delivery Costs

Delivery costs are calculated at checkout based on order weight, size and delivery postcode. Free delivery thresholds and promotions are shown on the website and apply to qualifying orders. B2B customers with trade accounts may have agreed delivery terms - please refer to your account terms.

6. Tracking

You will receive a despatch confirmation email with tracking details when your order leaves us. You can track your delivery using the link provided. If you have not received a despatch notification within the expected timeframe, please contact us.

7. Failed Deliveries

If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange redelivery. A redelivery charge may apply.

8. Damaged in Transit

If your order arrives damaged, please photograph the packaging and items immediately and contact us within 5 working days at support@wrapandcover.co.uk. We will raise a claim with the carrier and arrange a replacement or refund.

9. Contact

For all delivery enquiries: support@wrapandcover.co.uk